Refund policy

RETURN AND REFUND POLICY

This is an English translation provided for convenience. In case of any discrepancy, the Bulgarian version prevails.

1. General

The products offered by SwiftScent are perfume decants (original perfumes decanted into smaller quantities), original perfumes and themed mystery boxes. By their nature, decants and mystery boxes fall into the category of hygiene goods, for which the right of return may be limited once they are unsealed.

2. Right of withdrawal (14 days)

By law, you have the right to withdraw from your order within 14 days of receipt without giving a reason, subject to the conditions below.

3. Conditions for returns

  • The product is completely unused;
  • The original packaging and protective elements are fully intact;
  • There are no signs of opening, spilling, spraying or testing;
  • The return is requested within 14 days of receipt;
  • Proof of purchase is provided (order number or confirmation email).

4. Hygiene exceptions (Art. 57(5) of the Bulgarian Consumer Protection Act)

  • Individually prepared decants and perfumes: can be returned only if they have not been opened or tested. Once the packaging or protective seal has been broken, the product cannot be returned.
  • Mystery boxes: can be returned within 14 days only if the outer and protective packaging of the products inside (cellophane, sticker, seal) is fully intact and unopened, with no signs of use.

5. Return procedure

To exercise your right of withdrawal, send an email to info@swiftscent.com containing: the order number, your full name, the products to be returned and your bank account details (for orders paid online) or preferred refund method. You will receive instructions with the address to send the parcel to. To exercise the right of withdrawal, you may use the Standard withdrawal form or any other unequivocal written statement sent to info@swiftscent.com.

6. Return costs

Return shipping costs are borne entirely by the customer. We recommend using a tracked courier service; the trader is not responsible for parcels lost in return transit.

7. Refunds

7.1. After receiving and inspecting the returned product, we refund the amount paid within 14 days.
7.2. The refund is made using the same payment method as the order, unless agreed otherwise.
7.3. We may withhold the refund until the goods have been received back or proof of their shipment has been provided.
7.4. If shortages, use or reduced value of the product are found, we may make a partial refund or refuse a refund.

8. Non conformities, defects and wrong shipments

In case of a wrong product, transport damage or missing items, notify us within 24 hours of receipt, attaching photos and a description of the problem. After review, we offer a replacement, a partial or full refund, or reshipment. The 24 hour deadline is needed so that we can file a claim with the courier in time for transport damage. It does not limit the consumer's rights under the statutory guarantee of conformity of goods.

9. Limitation of liability

The trader is not liable for:

  • individual reactions to fragrances or ingredients;
  • subjective perception of a fragrance (incl. longevity, projection);
  • improper use of the products;
  • delays caused by courier services or force majeure.

All products are provided "as described".

10. Contact

For questions about returns or refunds, write to us at: info@swiftscent.com or call us on +359 87 537 3273.